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Heat Pump Installations And VEU Rebates

What Heat Pump Site Assessment


In order to determine the best Heat Pump System for the property we need to ask some qualifying questions, along with receiving images of the current hot water system, or if this is not possible, our team will conduct an on-site assessment to evaluate the requirements.
This ensures the heat pump system is appropriately sized and positioned for optimal performance.

  • Photo of current HWS insitu including the outside area where it is located
  • Photo of the compliance plate
  • Photo of the switchboard (we need to determine if the switchboard is near the HWS or if it is on a different side of the house)
  • How many bedrooms is the house and/or how many people live in the house
Model NumberEmerald Energy Heat Pump Size
EE-HWS-A1-220220l All-in-one
EE-HWS-A1-220E220L All-in-one w/E-Heater
EE-HWS-A1-270270L All-in-one
EE-HWS-A1-270E270L All-in-one w/E-Heater
EE-HWS-A1-320320L All-in-one
EE-HWS-A1-320E320L All-in-one w/E-Heater

Model recommendation is also dependant on the environmental conditions and whether the property is considered to be in a frost prone area.

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Installation Services Our certified technicians will handle the complete installation, which includes:

  • Removal and Disposal of the existing unit at an EPA approved recycling facility
  • Delivery and secure mounting of the new heat pump unit(s)
  • Electrical Installation and connection including an Electrical Certificate of Safety
  • Plumbing Installation, including a Victoria Building Authority (VBA) Certificate
  • Final commissioning and resident handover, with a demonstration of system controls and maintenance tips. Set up on the residents mobile phone for easy access to the system if trouble shooting is required.
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Maintenance Services

Emerald Energy heat pump systems require relatively low maintenance, but proper upkeep is essential to ensure optimal performance and longevity. The current recommendation from Emerald Energy is for an annual maintenance.

The annual Routine maintenance includes:

  • Filter Cleaning: Filters should be cleaned or replaced regularly, depending on usage. This prevents clogging, which can reduce airflow and efficiency.
  • Outdoor Coil Cleaning: The outdoor unit should be kept free from debris, dirt, and vegetation to ensure proper heat exchange. Cleaning the coils and fans when dirty will enhance performance and avoid damage to components.
  • Annual Professional Service: A professional technician should service the system annually. This includes inspecting the unit operation, checking for leaks, lubricating motors, and ensuring the electrical connections are tight and clean. Additionally, the ducts and airflow should be checked for blockages.
  • Thermostat Operation: Ensure the thermostat is operating correctly, especially if your system has multistage functions. This prevents the backup heating system, which is less efficient, from over-activating

Pricing for our maintenance services is available upon request.

VEU Rebate Available:

VEU Rebates for Heat Pump Installations

  1. Heat Pump Hot Water Systems: Rebates are available for upgrading from conventional electric or gas water heaters to heat pump water heaters, which are more energy-efficient. The rebates aim to lower the initial costs of installation, making it more affordable to switch to a more energy-efficient system.
  2. Space Heating/Cooling Systems: Installing an energy-efficient heat pump for space heating and cooling can also qualify for VEU rebates. These systems consume less electricity compared to conventional electric heaters or older reverse-cycle air conditioners, thus offering significant savings over time.

Why Are These Rebates Offered?

The main reasons the Victorian government offers VEU rebates for heat pumps are:

  • Energy Efficiency: Heat pumps are much more energy-efficient than conventional heating and cooling systems, requiring less electricity to produce the same amount of heat or cooling.
  • Reduction of Greenhouse Gas Emissions: By encouraging the use of heat pumps, which produce less carbon dioxide than traditional gas or electric heating, the government aims to cut down emissions and contribute to the state’s climate goals.
  • Cost Savings: These systems help reduce energy bills for households and businesses, making energy efficiency more affordable for everyone.

Requirements to Receive a VEU Rebate for Heat Pump Installations:

  1. Eligible Products: The heat pump system must be listed as an eligible product under the VEU program. You can check the VEU’s register for approved heat pumps.
  2. Accredited Providers: The installation must be carried out by an accredited provider or someone working under their supervision. Only installations completed by approved providers qualify for the rebate.
  3. Replacement of Inefficient Systems: For water heating, the rebate is usually available when replacing inefficient electric or gas water heaters. For space heating, it often applies when replacing outdated heating systems like older electric or gas heaters.
  4. Residential and Business Eligibility: Both households and businesses can apply for rebates. However, the specific rebate amount might vary depending on the property type (residential vs. commercial) and system size.
  5. Installation Requirements: There are specific installation and performance criteria that the heat pump system must meet to qualify, such as certain energy performance standards.

How do you apply for the rebate?

  • As an accredited provider of the rebate we take care of the application process for you, there is nothing you need to do except for verify the new installation at your property – we give you the applicable discount on your invoice and we take care of the rest!

Solar VIC Rebate available:

The Solar Victoria rebate for hot water systems includes incentives for heat pump hot water installations. This program is part of the broader Solar Homes Program, aiming to help Victorian households reduce their energy costs and carbon footprint.

Solar Victoria Rebate for Hot Water Heat Pumps

  1. Rebate Amount:
    Eligible households can receive up to $1,000 for the installation of a heat pump hot water system. This rebate is designed to reduce the upfront cost of switching from traditional electric or gas water heating systems to more energy-efficient heat pumps.
  2. Eligibility:
    To qualify for the rebate, both the household and the system being installed must meet certain criteria:
    • Property Requirements:
      • The property must be located in Victoria and either be an existing home or a new build.
      • The applicant must be the owner-occupier of the property.
    • Income Cap:
      The household must have a combined annual taxable income of less than $180,000.
    • Existing Water Heater:
      The rebate is available when replacing an old existing electric, LPG, or gas water heater that’s 12+ years old.
    • Limit of Rebates:
      You must not have already received a Solar Homes rebate (for solar panels, solar batteries, etc.), although there are exceptions if you are applying for a different type of rebate (e.g., battery or hot water).
    • Authorized Product and Installer:
      The heat pump system must be approved by Solar Victoria, and the installation must be completed by a qualified technician who is also an accredited installer under the program.
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How to Apply for the Solar Victoria Hot Water Heat Pump Rebate

  1. Check Eligibility:
    Ensure that both your household and the heat pump system you intend to install meet the program’s eligibility requirements. Confirm the product is on the Solar Victoria-approved product list.
  2. Get a Quote from an Accredited Installer:
    You need a quote from a Solar Homes-accredited plumber or installer for the installation. The installer must be registered with Solar Victoria to ensure the rebate application will be valid.
  3. Apply for the Rebate:
  4. Complete Installation:
    Once the rebate is approved, schedule the installation with the accredited provider. The rebate amount will typically be deducted directly from the installation cost, so you pay the reduced amount upfront.
  5. Final Documentation:
    After installation, you will need to provide final documentation, including a certificate of compliance from the installer, to finalize the rebate process.

If you are interested in applying for the Solar VIC Rebate for your home, get in touch today. As accredited installers under the VEU Scheme we can provide you with a detailed no-obligation quote and upon your confirmation, we will send you a link from Solar VIC so that you can check your eligibility for the Rebate.

FAQs: Hot Water Heat Pump Changeover Scheme in Victoria

1. What is the hot water heat pump rebate under the VEU and Solar Victoria schemes?
The Victorian Energy Upgrades (VEU) and Solar Victoria programs offer rebates for replacing old, inefficient water heaters with modern, energy-efficient heat pump systems. These rebates aim to reduce your upfront costs, helping you save money while lowering your energy usage and carbon footprint.

2. How much can I save with the hot water heat pump rebate?
Eligible households can receive up to:

  • $1,000 through the Solar Victoria program.
  • Additional discounts through the VEU scheme, depending on the size and type of heat pump installed.

These rebates can significantly reduce the overall cost of upgrading to a heat pump hot water system.

3. How do I qualify for the hot water heat pump rebate?
To be eligible for the rebate, you must:

  • Be a Victorian homeowner or landlord.
  • Have a household taxable income of less than $180,000 per year.
  • Be replacing an existing electric, LPG, or gas water heater that is 12 years or older.
  • Use an accredited installer and install a product approved under the VEU or Solar Victoria program.

4. Do I need to replace my old water heater to get the rebate?
Yes, the rebate is available when you are replacing an old, inefficient electric, gas, or LPG water heater with a new energy-efficient heat pump system. It’s part of the state’s goal to reduce greenhouse gas emissions by encouraging more efficient technologies.

5. What is a heat pump hot water system?
A heat pump hot water system uses renewable energy from the air to heat water, making it highly energy-efficient compared to traditional electric or gas water heaters. It functions similarly to a reverse-cycle air conditioner but transfers heat into water instead of air.

6. How much can I save on energy bills with a heat pump water heater?
A heat pump water heater can save up to 70% on your water heating energy costs compared to a conventional electric storage water heater. These savings depend on your household’s hot water usage and the efficiency of the system installed.

7. What is the difference between the VEU and Solar Victoria rebates?
Both programs provide financial incentives for upgrading to energy-efficient systems, but they focus on different areas:

  • The VEU Scheme offers rebates to reduce greenhouse gas emissions through various energy-efficient upgrades, including heat pump water heaters.
  • The Solar Victoria program focuses on homeowners, offering rebates specifically for installing heat pumps and solar hot water systems.

You can apply for both rebates if you meet the eligibility criteria, further reducing your installation costs.

8. Do I need to apply for the rebate myself?
No, the rebate application process is simple. As an accredited provider, we take care of the rebate paperwork for you. The rebate is typically applied as a discount on the installation cost, so you pay less upfront.

9. Can I get a rebate if I’m renting or if the property is a rental?
Yes, if you are a landlord, you can apply for the rebate to install a heat pump water heater in your rental property. However, renters themselves are not eligible unless they own the property. Landlords will need to meet the same income and property criteria as owner-occupiers.

10. How long does it take to install a heat pump hot water system?
Installation times vary depending on the property, but most installations can be completed in one day. We ensure that the process is efficient and minimally disruptive to your household.

11. Are there any additional rebates or incentives I can access?
In addition to the VEU Scheme and Solar Victoria rebates, other state or federal energy-saving incentives may be available. Contact us to discuss all available options and maximize your savings.

12. How do heat pump systems perform in cold climates?
Modern heat pump water heaters are designed to perform efficiently even in cold climates. While their efficiency may decrease slightly in colder weather, they remain much more energy-efficient than traditional electric or gas systems year-round.

13. Are heat pump hot water systems noisy?
No, heat pump systems are generally very quiet. They produce less noise than many other household appliances, and any noise from the outdoor unit is minimal and unobtrusive.

14. What brands of heat pump systems do you install?
We install a variety of trusted, high-quality heat pump systems. All products we install are approved under the VEU and Solar Victoria programs to ensure they meet energy-efficiency standards.

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